Refunds and cancellations

Last updated: 26 July 2026

Digital music and beat licences

Before delivery begins, contact BVS as quickly as possible to request cancellation. After a downloadable file or licence has been delivered, refunds are normally unavailable because digital performance has begun, except where the file is defective, materially different from its listing, duplicated, or consumer law requires a remedy.

Studio services

A service may be cancelled before work starts. If work has started, BVS may retain the reasonable value of work already completed and refund any unused balance. Custom work, approved milestones and delivered revisions are handled according to the quote and project record.

Beat exclusives

Exclusive licences require human confirmation that the beat remains available. If an exclusive cannot be supplied, BVS will cancel and refund the exclusive payment. Non-exclusive licences already delivered remain governed by the licence snapshot shown on the receipt.

Failed or duplicate payments

BVS will investigate duplicate charges, payment confirmed without delivery, corrupt files and incorrect totals. Keep the order reference and contact us from the purchase email.

How to request help

Use the contact form and include the order reference. This policy does not limit mandatory consumer rights that apply in your country.